The Insider ( Singapore Internationals Success Secret)

The Insider ( Singapore Internationals Success Secret) Free Online Research Papers In cost leadership strategy, an organization sets out to become the low cost producer in its industry. The sources of cost advantage are varied and depend on the structure of the industry. They may include the pursuit of economies of scale, proprietary technology, preferential access to raw materials and other factors. First with Singapore International Airlines(SIA). There’s something unique about Singapore Airlines. Over the past four decades, it has earned a stellar reputation in the fiercely competitive commercial aviation business by providing customers with high-quality service and dominating the business-travel segments. What’s not so well known is that despite the quality of its services, SIA is also one of the industry’s most cost-effective operators. From 2001 to 2009, its costs per available seat kilometer (ASK) were just 4.58 cents. According to a 2007 International Air Transport Association study, costs for full-service European airlines were 8 to 16 cents, for U.S. airlines 7 to 8 cents, and for Asian airlines 5 to 7 cents. In fact, SIA had lower costs than most European and American budget carriers, which ranged from 4 to 8 cents and 5 to 6 cents respectively. It’s intriguing that SIA has combined the supposedly incompatible strategies of differentiation- which it pursues through service excellence and continuous innovation- and cost leadership. Few enterprises have executed a dual strategy profitably; indeed, management experts such as Michael Porter argue that it’s impossible to do so for a sustained period since dual strategies entail contradictory investments and organizational processes. Yet pursuing dual strategy SIA has exceled beyond ordinary. As it were, one of the underlying forces of threat of entry can be high and if there seems to be a drastic move from the new entrants, the incumbents can fight back by cutting prices or further differentiating products and services, but it’s often a losing battle. Price wars typically hurt leaders more than they do challengers, and relentless differentiation is tough to sustain. Adopting a dual strategy is often the only choice. No company executes a dual strategy better than SIA. The airline has delivered healthy financial returns since its founding, in 1972, never posting an annual loss. It has almost no debt, and except for its initial capitalization, it has funded growth through retained earnings while executes a dual strategy by managing four paradoxes: providing service excellence cost-effectively; innovating in both a centralized and a decentralized manner; being a technology leader and a follower; and achieving standardization and personalization in its processe s. SIA’s self-reinforcing system is difficult to imitate, yielding sustainable competitive advantage. As we shall see in the following lines, the dual strategy has become part of the airline’s organizational DNA over the years. SIA has two main assets- planes and people- and it manages them so that its service is better than rivals’ and its costs are lower. Unlike other airlines, SIA ensures that its fleet is always young. For instance, in 2009, its aircraft were 74 months old, on average- less than half the industry average of 160 months. This triggers a virtuous cycle: Because mechanical failures are rare, fewer takeoffs are delayed, more arrivals are on time, and fewer flights are canceled. New planes are more fuel efficient and need less repair and maintenance: In 2008, repairs accounted for 4% of SIA’s total costs compared with 5.9% for United Air Lines and 4.8% for American Airlines. SIA’s aircraft spend less time in hangars- which means more time in the air: 13 hours, on average, per day versus the industry average of 11.3 hours. And, of course, customers like newer planes better.Service is mostly about people, so SIA invests heavily in training employees. It schools it s fresh recruits for four months- twice as long as the industry average of eight weeks- and spends around $70 million a year to put each of its 14,500 employees through 110 hours of retraining annually. The training includes courses on deportment, etiquette, wine appreciation, and cultural sensitivity. SIA’s cabin crews are trained to interact with Japanese, Chinese, and American passengers in different ways. Trainees learn to appreciate subtle issues, such as communicating at eye level rather than â€Å"talking down† to passengers think about that!. The superior service that results not only delights customers but also reduces costs by minimizing customer turnover.Recently Mr Pillay shared the success secrets that had made SIA one of the most admired airlines in the world. It also boasts the biggest market capitalisation for any airline company in the world. The guiding premise or organising principle of the company (during its formation in 1972) was self reliance, o r accountability, and full discretion (to management)and it is important to note as opposed to many outsiders that from the outset, the government stipulated no financial aid to SIA. Period! Investment for expansion, yes. But no subsidy, direct or indirect. SIA had to attain cruising speed on its own, or stall. Mr Pillay, who is also the chairman of the Singapore Exchange, cautioned that SIAs success, despite government equity control, was unique. That the government being a huge shareholder but still that has no bearing on how SIA is being startegically managed. The odds are stacked, heavily, against companies tinged with government ownership. SIA is one of the few exceptions. The decisive factor is accountability, and associated authority conditions not customarily found in government companies, with the exception of Singapore.He added that while good companies exist in jurisdictions with dodgy governance practices, the odds were stacked against those exceptions. Mr Pillay summed up his speech by underlining five key factors for corporate success, be it an airline or any other entity. First, every board is bound to recognise its total accountability to shareholders for the fortunes of the corporation. Second, the board and management should enjoy unfettered authority to guide the destiny of the company. Third, lines of command and control within a company must be unambiguous, to reinforce accountability at all levels. Fourth, everything else being equal, the governance and fortunes in a company from the private sector tend to be superior than they are in a government company. Fifth, the standard of governance in society is a crucial determinant of governance and performance. Since its official formation dating back to 1947, Singapore Airlines have founded its business on world-class service quality in the airline industry. Such a reputation is built on core aspects of the airlines service delivery which includes features like the friendly service, prompt flights and in-flight entertainment system. As consumers, we only see these final outcomes and therefore, often forget that these qualities are a product of much planning, trial and of course teamwork. The efficient, continuous use of teams throughout the business is a fundamental tool in which Singapore airlines is able to deliver `quality to its customers. More specifically it is the way that the team operates and the values instilled within those teams that make them so effective. Research Papers on The Insider ( Singapore International's Success Secret)Never Been Kicked Out of a Place This NiceOpen Architechture a white paperTwilight of the UAWDefinition of Export QuotasThe Project Managment Office SystemPETSTEL analysis of IndiaAnalysis of Ebay Expanding into AsiaRiordan Manufacturing Production PlanBionic Assembly System: A New Concept of SelfIncorporating Risk and Uncertainty Factor in Capital

East Religion (Daoism, Bushido, Confucianism, Shintoism) Essay

East Religion (Daoism, Bushido, Confucianism, Shintoism) - Essay Example I also do not think that this principle of Daoism is consistent with the teachings of other religions. Accordingly, it can not fit in other religions. For example, Islam tells its believers to slaughter Halal animals. That is essentially controlling those animals. Bushido is a term that describes a Japanese code of conduct that the samurai have been complying with since the feudal medieval era. The term was first introduced in the last years of the 19th century. Bushido places emphasis on such measures of nobility as obedience, loyalty, self-sacrifice and honor. Bushido is essentially Japanese samurai’s traditional code (Ellis-Christensen) that stresses upon self discipline and promotes simple living. Japanese were taught to follow the teachings of Bushido. Japanese were required to show full respect and dedication to their family and the ruler. Yes, Bushido fundamentally promotes the principles of ethics. Simplicity in every matter of life is indeed, the ultimate solution of the worries of the present age. So, it makes sense. However, on some aspects, Bushido favors extremism and loses sense. For example, if someone does something wrong, he should commit suicide according to Bushido to save the name of the family he belongs to. This is wrong!

Organizational Performance Measurement Essay Example | Topics and Well Written Essays - 2500 words

Organizational Performance Measurement - Essay Example As a whole and general principle, a critical viewpoint differs or can be said as it is outside of the managerialist course in order to learn strategy as a definite organizational process. Through research and several other reviews it was seen that there are many approaches that are critical to strategic management and one of them is the processual school that asserts to illustrate how strategy is actually made from bargaining, constructivist, and embryonic perspectives. But the case is that processual approaches keep some promise however quickly move en route for prescriptive managerialism. Next I would add about a more profound critique from critical theory and postmodern insights. Strategy can be witnessed as a set of practices and discussions which promotes influential rationality it also reiterates hierarchical relations of power and most of all analytically privileges the interests and perspectives of particular groups. This approach has been important in probing the principles of strategy what it lacks is the point that its focus on discussion and lack of concern with the reality of strategy is to a very valid extent its potential weakness. The third and final approach that I like to discuss is drawn from Gramsci which gives an offer from a historical materialist perspective, this approach pays more attention to the actual content of strategy. Here the debatable point is that the strategic exploitation of discursive, managerial, and monetary resources in supporting or challenging supremacy suggests a strategic notion of power and a political standpoint on corporate strategies to exercise market power, influence government policies, , discipline labor and refuse to accept pressures from social groups. This approach also points to a more encompassing image of liberation strategies. Next we can asses the corporate culture in order to get the perspective about the organization involved. Corporate culture is often determined by the beliefs of the people at the controls -- and this culture can affect the way individuals in the organization respond to adversity. For example, a corporate culture based on top management's belief that "No matter what, employees will always work as little as possible, so it's our job to monitor them closely" can foster mistrust and an "us/them" thinking style. In Adaptive terms, this would create a less resilient organization. Senior management can use the Adaptive skill set to build a corporate culture that endorses a flexible, optimistic approach to handling adversity. They can learn to identify their own and their company's cultural "thinking style". They can then check it for common errors in logic and identify the consequences of the style to themselves and to the organization. Corporate Governance and organizational performance To understand the better functioning of a corporation one must know about the corporate governance which is identified as a field in economics that examines how to secure efficient running of organization by the utilization of incentive mechanisms, such as agreements, organizational designs and legislation. This is often limited to the question of improving financial performance, for example, how the corporate owners can secure/motivate that the corporate managers will deliver a competitive rate of return. It is the system

The Future of Nursing Essay Example for Free

The Future of Nursing Essay With the current trends and changes that are eminent in the healthcare delivery system in the United States of America and due to the additional needs required for the implementation of the Affordable Care Act (ACA) many alterations in nursing will be required in order to meet the needs of the patients. According to the Institute of Medicine’s (IOM) report The Future of Nursing: Leading Change, Advancing Health, changes in the education, practice, and leadership of nurses will be required to make available accessible, high quality, high value care for patients in the health care system (Institute of Medicine [IOM], 2011, p. 85). Although these changes will affect all registered nurses the greatest volume of these modifications will be in the policies, restrictions, and regulations regarding scope of practice for advanced practice registered nurses (APRN). With the diploma, ADN, and BSN avenues to becoming a registered nurse there are many different options for those desiring to enter the nursing field. However, there are many barriers as well including cost, availability and location of nursing schools (IOM, 2011, p. 166). With the recommendations for nursing detailed in the IOM report many changes will need to be implemented in the education of nurses and also to ease the transition of the graduate nurse into practice (IOM, 2011). In order for nurses to fulfill the full scope of their capabilities in will be essential for them to achieve higher levels of education both before and after licensure. The need for baccalaureate educated nurses will rise significantly as a result of the increasing demand placed on nurses due to the implementation of the ACA. With an increased number of patients entering a health care system that is already exhibiting a shortage of nurses and physicians in many areas of the country it will be necessary for nurses to expand their practice and encompass more tasks and skills to provide the needed high quality care each patient deserves. These changes will require additional education and an evolution to lifelong learning on the part of both the up and coming nurses as well as those already in practice. The educational system for nursing needs to make modifications to provide for an easier and seamless transition to allow for academic advancement. According to the IOM nursing care is linked to higher quality care and increased patient safety. The reliance on nurses to assist in the transformation of the health care system is of the utmost importance  however there are many barriers that impact this ability. The fragmented health care system also makes the nursing practice difficult with regards to completing tasks such as discharge planning and implementation of home health. Regulatory policies are so diverse across the country that it will be critical to revise and standardize nursing scope of practice across the states. It is particularly imperative for APRNs to be allowed to practice independently to the full scope of their education and a capability to provide care for those living in states with vast rural areas that are severely underserved in primary care (IOM, 2011, p. 107 ). The advancement of APRNs scope of practice has also been met with much resistance from physicians and the American Medical Association (AMA). In addition there is also opposition in relation to prescriptive privileges for APRNs; however the contention that APRNs are less able than physicians to deliver care that is safe, effective, and efficient is not supported by research (IOM, 2011, p. 111). It is also very difficult to determine the actual value that nurses can bring to the health care system as, â€Å"The accounting systems of most hospitals and health care organizations are not designed to capture or differentiate the economic value provided by nurses.† (IOM, 2011, p. 115). With the execution of the ACA it will be vital for nurses to be knowledgeable about cultural and ethnic diversity to implement the patient centered medical home model of healthcare. I believe the patient centered medical home model will be the most plausible tool to accomplish the evolution of the hea lth care system. It has been put into practice within the Military and Veteran’s Administration hospitals and clinics and has been very successful thus far. To make the essential changes in the United States healthcare system however a change in the leadership roles nurses play will be of utmost importance to bring about the necessary restructuring required. Leadership roles which in the past have been those in upper level position handing down commands will need to be reformed into a form of â€Å"leadership which flows in all directions and levels† (IOM, 2011, p. 223). The competencies and expertise of those nurses in practice will be imperative in leading the regulatory policies to contribute to the care and safety of the patients (IOM, 2011). Although nurses have never been viewed in a leadership role, and are more commonly viewed as the doers rather than the leaders a change in these views will be required not only in a  collaborative situation with other members of the health ca re team but on all levels. It is therefore crucial that current nurses and those of the future are equipped with the competencies not only to give high value, high quality and safe care to the patient population but also an intimate knowledge of health care delivery, ethics, and innovative ideas with the ability to provide effective patient advocacy (IOM, 2011, p. 224). Mentorship, leadership programs, and fellowship programs are the key in preparing nurses to answer the call to collaborate and lead not only the committees, and established boards but also our country in the innovation and reformation of the healthcare system (IOM, 2011). In conclusion the role of nurses will be forced to undergo radical changes in the areas of education, practice and leadership in the transformation of our health care system. Higher education will be required to produce individuals that are better prepared to practice at the full scope of their ability and will continue to promote lifelong learning. The action of nurses in the field both in the patient centered home model as well as assuming a role of leadership in the patient care environment and in the board room will be fundamental in the future of nursing in the United States. References Institute of Medicine. (2011). The Future of Nursing: Leading Change, Advancing Health. http://books.nap.edu/openbook.php?record_id=12956page=R2

Increasing Awareness of Child Abuse :: Violence Against Children

In recent years, child abuse has become, for the first time, an issue worthy of much attention. Child abuse happens everywhere; it is deeply embedded and practiced in many various cultures and geographical locations. Everyone has his or her own opinion on the significance of child abuse. To some, abuse merely is a topic that people have become obsessed with. Many people believe that abuse is only an extreme word for good discipline. These people are blind to the seriousness of child abuse. There are several very negative effects that spur from child abuse. These effects are anything but healthy in reference to the development of a child abused in any way. Many parents, in every culture, use child abuse as a method of conditioning their children to behave well. They use severe negative reinforcement too punish their children. These parents only see the immediate effects of child abuse. Naturally, if a child is beaten for doing something wrong, they will learn not to do it again. However, abused children tend to develop many problems later in life. In some cases, abused children will avoid growing close to people. They feel more comfortable trying to hide all of their pain and suffering. An approach like this to building relationships can lead to a lack of the true sense of intimacy and trust. A child will isolate themselves from others and experience severe loneliness. Abused children are more likely to bully other children around, isolating themselves from their peers (Judith 117). They sometimes fall into the pattern of befriending people who will only betray and cause them more pain. Abuse to a child can be a source of very painful experiences. Children often handle these experiences in the wrong way. Sometimes, these children try to ignore these painful feelings, which makes it difficult to learn how to cope with them. This behavior may lead to confusion and high stress. Children often become lost in the wavering maze of feeling little or no emotion, then switching to being overwhelmed with emotion and not knowing how to handle their feelings. These children may become psychologically unhealthy due to their emotionally instability (www.childabuse.com). Someone that was abused as a child is more likely to become an abusive parent than someone who was not (Judith 221). In this way, abuse can carry on from generation from generation. These families have unhealthy relationships. Family members frequently lack the love, caring, and friendship that everyone needs.

Google Inc. in China Essay

The case study is titled Google Inc., In china, written by Kirsten E. Martin for the Business Roundtable Institute for Corporate Ethics. Kirsten Martin is the Assistant Professor of Business and Economics at the Catholic University of America and Business Roundtable Institute for Corporate Ethics Fellow, â€Å"to encourage classroom discussion and not to illustrate effective or ineffective business decision making†. Kirsten is an academic, whose purpose is to examine ethical decisions and behavior in business, creating a bias to enhance the ethical situations related to business practice. The Catholic University was established in 1887 and is located in Washington D.C. Its values are more conservative, and emphasize charity and community-based values, as the Catholic Church is a strong proponent of helping the community. Also, being located in D.C. it is likely biased to be much more politically involved and influenced by the location. Her background in economics may also lead itself to bias assessing how Google could do greater good for the economy through their business, making her ethical evaluation more stringent. Her involvement with the Business Roundtable and more specifically their Institute for Corporate Ethics illustrates her belief that corporations have an obligation to be good citizens: morally, environmentally, and be proactively ethical. She would need to have complete knowledge of the major business environment differences in China to evaluate the ethical standards of their society without prejudice as well. She also likely lacks real world experience of operating a business as large as Google, and the pressures to manage all of the stakeholders needs; including shareholders desire to maximize profits. Ultimately, she has a very compelling bias to highlight any ethical behavior positively and negatively for further educational analysis. A.2. My perspective3 as the analyst:  ¶ My perspective is that of a daily user of Google and a student at Portland State University, School of Business Administration. I have some background knowledge of this case that are part of my personal beliefs and perspective. I believe in freedom of speech and oppose censorship. However, there are grounds for censorship that I feel are criminal and unethical which should be removed for legal, moral, and ethical reasons. I do not have an ideological belief that everything should be published and protected within free speech. That being said the things that cross that barrier are outlined well in US law and even more harshly abroad (abuses to children, women, etc.). Although many things are horrific, it is a dangerous subject to define what should be censored and not. In this case I understand the Chinese government censors subjects and manipulate the truth, this is not censoring to uphold the moral fibers of their society but their regime, and total control over the information provided to their society. I live in a liberal region of the US and have many freedoms that make it difficult for me to truly understand not having some of the basic rights I take for granted. I have not traveled the world nor have a deeper knowledge of other cultures or how the fabrics of their societies are woven into their economics and business ethics. My last perspective bias is that business should be a positive influence on society as a whole and follow the same moral and ethical standards that humanity as a whole need to follow. Although, there are different cultural values and legal systems around the world as we become a global economy and society we must define and support businesses that uphold the strongest moral beliefs and ethical standards. B. State what you are bracketing:4  ¶ I have some knowledge of the students protest in Tiananmen Square that is sure to come up in this case, and the censorship that the Chinese government supports. The brutality that happened from the protests and the total denial of the Chinese government will be set aside during my analysis. I have also completed an ethical assessment of Yahoo! disclosing personal information to the Chinese government for political adversaries that were promoting democracy, and imprisoned one individual for 10-years. Yahoo! broke their confidentiality policies, and payed an undisclosed amount to the wife of the man imprisoned. I will bracket my knowledge and assessment of how the Chinese government used threats to obtain the information. Also, I have read that Google has supported censorship to initially enter the market in China, and has a near monopoly over the internet search engine market. This monopoly can lead to overconfidence and complacency both of which lead to bad ethical situations. I have friends that work for Google and have heard very positive opinions regarding their corporate culture regarding their employees; this positive information has influenced my opinion of Google as well. I will bracket my opinions of the author and carefully examine her argument and facts. Moreover, I will bracket all opinions and information that I have regarding Google and the Chinese government. II. The Situation5: A. List the facts6 relevant to the issue(s) identified:  ¶ Google: 1998 Google Inc. was founded by Larry Page and Sergey Brin   Mission is: â€Å"To organize the world’s information and make it universally accessible and useful†. Motto is: â€Å"Don’t be evil†. Not to accept sponsored search results, like their competitors. 2000 Entered the Chinese market, by creating a Chinese-language version of its homepage that was housed in the US and not subject to Chinese laws. 2002, September Google.com was inaccessible for two weeks. When reinstated it was slow and temperamental for all Chinese users and completely inaccessible for Chinese universities. â€Å"The average time to download a Google Web page was more than seven times slower than for Baidu, the leading Chinese search engine.† 2004 realized they were losing market share to Baidu, Yahoo!, and Microsoft, because of their local presence, because they are licensed within Chinese borders, due to self-censorship. 2005 announced two important appointments: Dr. Kai-Fu Lee (left Microsoft) whose goal was, â€Å"To make advanced technology accessible and useful to every user, as well as be part of the vibrant growth and innovation in China today.† Also, Johnny Chou, who assisted in building sales and distribution as well as a R&D center in China so Google would have the assets needed to succeed. 2005 they had 5,680 employees scattered throughout the world. With positive cash flow of $3.45 Billion. 2006, January announced the creation of Google.cn, which is located in China and subject to Chinese filtering: Keeping sensitive information outside China through Gmail, and Blogger Disclosing the presence of general filtering to users

Nineteen One Deaths From The Salem Witch Trials - 847 Words

Twenty-one deaths from The Salem Witch Trials (Callis) seems to be very minimal when compared to the 620,000 deaths that resulted from the Civil War, however, The Salem Witch Trials seem to stick out significantly in the minds of Americans. Why is this? Today, it is appalling to us that someone would be executed for what only appeared to be â€Å"witchcraft†. Even though there was no credible evidence of it, the majority believed that there was some sort of evil sorcery about them and then commended the accused to death. What caused such hysteria within the community? The culprit may have been the fungus that infected their bread called, Ergot. Ergot, the toxic fungus found on rye, is mostly found during the spring and summer months with humid climates (Clues and Evidence). When reproducing, the contaminated grain releases a yellow thick, sticky substance which contains the fungus that spreads the poison throughout the crop. Once the grain is infected, it’s seeds contai n lysergic acid which is what the hallucinogen LSD is created from (Clues and Evidence). Some side effects of ingesting Ergot are: â€Å"... strange mental aberrations, hallucinations, a feeling of burning skin or insects crawling under the skin. Women frequently miscarried, and fertility was generally reduced during outbreaks†¦ many victims lost hands and feet† (Schumann). Victims of the lethal infection also experienced convulsions, paralysis, tremors and acting disturbed or insane(Schumann). Because the virus wasShow MoreRelatedThe Salem Witch Trials : The Causes Of The Deadly Accusations912 Words   |  4 PagesPeriod 1 11 April 2015 The Salem Witch Trials: The Causes of the Deadly Accusations In Arthur Miller’s The Crucible, he writes, â€Å"We are what we always were in Salem, but now the little crazy children are jangling the keys of the kingdom, and common vengeance writes the law!† (Miller 77). 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